TYHM Technology Global Trade After-Sales Service Policy
(Professional Electronic Components & PCB Global Supply Chain Provider)
Official Website: www.TYHMSM.COM

I. Global Service System

Service Network

  • International Service Center
    ☎️ Tel: +86-18319998652 (English/Chinese)
    📧 Email: global-service@TYHMSM.COM
    🌐 Live Support: Homepage →【Live Chat】(English/Spanish/Arabic)

  • Regional Hubs
    ▸ Asia-Pacific: Shenzhen/Singapore
    ▸ Europe: Frankfurt, Germany
    ▸ Americas: Los Angeles, USA

II. International Trade Terms

1. Order & Delivery

  • INCOTERMS 2020: Default FOB/CIF terms, customizable DDP/DAP

  • Customs Support: Free commercial invoice, packing list, COO certificate

  • Logistics Lead Time: 15-30 days to major global ports (force majeure excluded)

2. Cross-Border Payment

  • Multi-Currency Settlement: USD/EUR/GBP/HKD

  • Refund Policy: Original payment method refund, exchange rate fluctuations borne by client

III. Enhanced After-Sales Terms

▌ Global Return Policy

  1. Extended Coverage

    • Emerging Markets: Local inspection points in Middle East/Africa/Southeast Asia

    • Compliance Disputes: RoHS/REACH/WEEE re-inspection via EU-certified labs

  2. Reverse Logistics

    • Quality Issues: TYHM covers return shipping (via DHL/FedEx only)

    • Non-Quality Issues: Client bears customs duties & shipping

▌ Technical Dispute Resolution

  • SGS/Intertek Arbitration: Third-party testing at designated labs

  • Compensation Cap: ≤ USD 70,000 per order (currency conversion applied)

IV. Professional Value-Added Services

1. Trade Support

  • Pre-Shipment Inspection: Paid factory/product verification

  • BOM Optimization: Free alternative component recommendations (compatible with TI/ST/NXP)

2. Compliance Documentation
① MSDS (Material Safety Data Sheet)
② EU CE Declaration of Conformity
③ US FCC Supplier’s Declaration

V. Disclaimer

  • Force Majeure: Delivery delays due to war/epidemics/strikes excluded from liabilities

  • Technical Misjudgment: No liability for losses from client specification errors

  • Legal Jurisdiction: Disputes governed by Chinese law (Hong Kong International Arbitration Centre)

Global Quality Commitment
✅ ISO 9001:2015 Certified
✅ 100% Authorized Distributorship Verifiable (Website →【Certifications】)
✅ 10x Counterfeit Compensation (Requires CNAS/ILAC dual-accredited lab verification)

Quick Access
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This English version maintains precise technical terminology and complies with international trade standards. For official use, recommend adding corporate letterhead and legal review before publishing on the【Support】section of your website. A downloadable PDF version is advised for client reference.