TYHM Technology International Terms & Conditions
(Effective Date: December 2021)
Official Website: WWW.TYHMSM.COM
1. Order Acceptance
1.1 All orders are subject to written confirmation via email or official purchase order (PO) acknowledgment.
1.2 TYHM reserves the right to revise pricing for orders affected by currency fluctuations, component shortages, or force majeure events.
1.3 Order modifications/cancellations require mutual written agreement; cancellation fees may apply for customized products.
2. Pricing & Payment
2.1 Currency: Prices are quoted in USD unless otherwise specified.
2.2 Payment Terms:
New Clients: 100% advance payment via T/T or LC.
Approved Credit Accounts: Net 30 days (subject to credit review).
2.3 Late payments incur a 1.5% monthly late payment fee.
3. Delivery & Shipping
3.1 INCOTERMS: Default terms are FOB Shenzhen; alternative terms (CIF/DAP/DDP) must be specified in writing.
3.2 Lead Times:
Standard Products: 5-7 business days (in-stock items).
Customized PCB/PCBA: 15-30 business days (subject to design validation).
3.3 Delays caused by customs clearance, strikes, or natural disasters are not considered breaches.
4. Inspection & Acceptance
4.1 Defects Notification:
Visible Defects: Report within 7 days of delivery.
Latent Defects: Report within 90 days with supporting test reports.
4.2 Unreported defects after acceptance periods are deemed waived.
5. Returns & Replacements
5.1 Approved Returns Require:
RMA number issued by TYHM.
Original packaging and intact product labels.
Proof of defect (video/third-party lab report for performance issues).
5.2 Non-compliant returns may be rejected or subject to a 15% restocking fee.
6. Intellectual Property
6.1 All technical documents, BOM designs, and firmware remain TYHM’s exclusive property.
6.2 Reverse engineering, unauthorized replication, or resale of proprietary solutions is strictly prohibited.
7. Liability Limitations
7.1 TYHM’s maximum liability shall not exceed 110% of the order value.
7.2 Excluded Damages:
Consequential losses (e.g., production downtime, loss of profits).
Misuse, unauthorized modifications, or environmental factors.
8. Compliance & Export Control
8.1 Clients are responsible for obtaining required import licenses and ensuring compliance with:
EAR (U.S. Export Administration Regulations).
EU Dual-Use Regulation.
8.2 TYHM reserves the right to refuse orders involving restricted entities or end-uses.
9. Governing Law
9.1 Disputes shall be resolved under Hong Kong SAR law through arbitration at the Hong Kong International Arbitration Centre (HKIAC).
9.2 UN Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
10. Policy Updates
10.1 Revised terms become effective 30 days after posting on www.TYHMSM.COM/terms.
Attachments:
[Appendix 1: INCOTERMS 2020 Responsibilities]
[Appendix 2: RMA Process Flowchart]
Full Document Download:
📥 PDF Version: Terms_Conditions_2023_CN.pdf
Disclaimer:
This document supersedes all prior agreements. Final interpretation rights belong to TYHM Technology. For inquiries, contact legal@TYHMSM.COM.
Implementation Notes:
Embed in the official website’s [Legal] section after legal review.
Attach to contracts during order confirmation.
Use the English version for cross-border transactions to avoid ambiguity.
Attachments (Reference Only):
Appendix 1: INCOTERMS 2020 Responsibilities
(Based on ICC "International Commercial Terms 2020")
Responsibility Comparison Table
| Trade Term | Seller’s Obligations | Buyer’s Obligations | Risk Transfer Point | Transport Liability | Insurance Liability |
|---|---|---|---|---|---|
| EXW | Deliver goods at seller’s premises (no loading/export formalities) | Full transport, import/export clearance, and costs | At buyer’s designated location | Buyer | Buyer |
| FOB | Pre-shipment costs, export clearance | Ocean freight, import clearance, and onward transport | When goods cross ship’s rail | Buyer (main transport) | Buyer (default: no coverage) |
| CIF | Cover freight to destination port, basic insurance (C-level), export clearance | Import clearance, post-arrival costs, and additional insurance (if needed) | At shipment port | Seller (main transport) | Seller (basic coverage) |
| DAP | Cover full transport and export clearance; deliver to destination (no unloading/taxes) | Import clearance, unloading, and taxes | At destination (unloaded) | Seller | Optional (seller) |
| DDP | Full transport, import/export clearance, and all taxes (including VAT) | Unloading only | After clearance at destination | Seller | Optional (seller) |
Key Notes
Risk Transfer:
FOB/CIF: Specific to maritime transport; risk transfers at shipment port.
DAP/DDP: For door-to-door delivery; risk delays until destination.
Insurance Coverage:
CIF covers ICC Clause C (major accidents only); buyers should supplement with full coverage.
DAP/DDP insurance is seller’s option; must be clarified in contracts.
Clearance Obligations:
EXW/FOB: Buyer handles import clearance; assess buyer’s capability in emerging markets.
DDP: Seller must have tax registration in the destination country to avoid legal risks.
Recommended Scenarios
| Term | Use Cases |
|---|---|
| FOB | Buyer controls shipping and logistics (e.g., bulk electronic component purchases). |
| CIF | Seller provides basic transport assurance (small/medium standard product transactions). |
| DDP | Buyer lacks import qualifications or seeks simplified processes (e-commerce/emerging markets). |
Warnings
⚠️ Legal Conflicts: Contract terms prevail if inconsistent with local laws.
⚠️ Term Misuse: Avoid mixing INCOTERMS versions (e.g., 2010 vs. 2020).
Note: Full INCOTERMS 2020 guidelines are available via ICC or TYHM Compliance Department (compliance@TYHMSM.COM).
Appendix 2: RMA Return Process Flowchart
(Standardized Return Management Procedure)
Process Details
| Step | Requirements | Timeframe | Responsible Party |
|---|---|---|---|
| 1. Submit Request | Log in to [Member Center] → [After-Sales] → Submit reason and evidence | Within 90 days | Customer |
| 2. Service Review | Validate order eligibility and compliance (non-human damage/wrong model) | ≤48 hours | TYHM Service |
| 3. RMA Authorization | Email RMA Authorization (with return address and packaging rules) | Within 24h post-review | TYHM |
| 4. Return Goods | Use shockproof packaging; attach RMA label externally (unlabeled parcels rejected) | Within 15 days | Customer |
| 5. QC Inspection | Record unboxing; test report signed by technical supervisor | 3-5 business days | TYHM QC |
| 6. Execute Solution | Based on results: ✓ Full refund ✓ Replacement ✓ Repair (PCBA only) ✓ Arbitration | 2 business days | TYHM After-Sales |
Critical Controls
⚠️ Label Integrity
RMA number must be visible; handwritten/printed labels require company stamp.
Broken factory seals imply tampering; process terminated.
⚠️ Evidence Chain
Customer must provide:
① Defect video (showing serial number and issue)
③ Third-party report (CNAS/ILAC-certified, bilingual).
⚠️ Reverse Logistics
Quality disputes: TYHM covers DHL/FedEx shipping costs.
Non-quality disputes: Customer prepays shipping and duties.
Exception Handling
| Issue Type | Resolution | Escalation Path |
|---|---|---|
| Testing disputes | Third-party re-inspection (SGS/Intertek) at fault party’s cost | Technical Director → Legal Team |
| Overdue returns (>15d) | 5% monthly storage fee (of product value) | Finance Department deduction |
| High-value damage | Insurance claim (requires customer’s proof) | Joint insurer inspection |
Process Optimization Tips
✅ Fast Track: VIP clients call +86-18319998652 for priority service.
✅ Status Tracking: Real-time updates via [Member Center] → [RMA Status].
✅ E-Signature: RMA authorization supports digital signing for cross-border efficiency.
Note: Full flowchart templates are available via TYHM Service (service@TYHMSM.COM) or [Support Center] → [Downloads].
(For visual charts, refer to previous design guidelines or contact design@TYHMSM.COM)